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Privacy Policy

Your privacy matters to us. This policy explains how Whispering Pines Lodge collects, uses, and protects your personal information.

Last updated: March 28, 2026

1. Information We Collect

We collect information you provide directly when booking a stay or contacting us, including:

  • Booking information: Name, email address, phone number, mailing address, payment details, and number of guests.
  • Communication data: Messages you send through our website, email, or phone inquiries.
  • WiFi sign-in data: When you connect to our guest WiFi network powered by StayFi, we collect your email address and device information to provide internet access and send occasional property updates.
  • Website analytics: We automatically collect information about how you interact with our website, including pages visited, time spent, browser type, device type, and referring URLs.

2. How We Use Your Information

  • Process and manage your reservation
  • Communicate check-in instructions, house rules, and stay details
  • Send post-stay follow-ups and review requests
  • Send occasional property updates and special offers (you can unsubscribe at any time)
  • Improve our website, guest experience, and marketing efforts
  • Comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These include:

  • Essential cookies: Required for the website to function properly.
  • Analytics cookies: Help us understand how visitors interact with our site so we can improve it.
  • Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

4. Third-Party Services

We share information with trusted third-party services that help us operate the property and website:

  • OwnerRez: Our property management and booking platform that processes reservations and payments.
  • Airbnb / VRBO: If you book through a third-party platform, that platform's privacy policy governs the data they collect.
  • Google Analytics: Collects anonymized website usage data to help us understand traffic patterns and improve our site.
  • Vercel Analytics: Provides performance and usage metrics for our website.
  • StayFi: Manages our guest WiFi network and collects email addresses for marketing communications with guest consent.

Each third-party service operates under its own privacy policy. We encourage you to review their policies for details on how they handle your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Booking and payment records are retained for 7 years for tax and legal compliance.
  • Marketing email lists are maintained until you unsubscribe.
  • Website analytics data is retained in anonymized form indefinitely.
  • Guest communications are retained for up to 3 years after your last stay.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses SSL encryption for all data transmission. Payment information is processed securely through our booking platform and is never stored on our servers.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate information.
  • Deletion: Request that we delete your personal data, subject to legal retention requirements.
  • Opt-out: Unsubscribe from marketing emails at any time using the link in any email we send.

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “last updated” date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this privacy policy or how we handle your data, please reach out: